Manager, Issues Communications

Manager, Issues Communications

Job Locations

US-NY-New York

Job ID

2025-2150

# of Openings

Category

Customer Service / Support

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

This is a Hybrid role with in NYC Office 2 days a week.

You Will

COMMUNITY DESCRIPTION

Communication is vital to the Girl Scout Movement's success in delivering on its mission by enabling vibrant membership and revenue growth; stewarding brand reputation and relevancy; and building engaging relationships and loyalty among consumer audiences - girls, parents, alum, volunteers and the public.

POSITION SUMMARY

The Manager, Issues Communications is responsible for protecting the external reputation and health of the Girl Scout Movement and developing internal and external communications strategies that support the advocacy goals of the Girl Scout Movement while protecting and promoting brand reputation. Working with and through the media to react to potential sensitive issues, the incumbent seeks to promote outcomes and issues important to girls at the federal, state, and local levels. As part of this effort, this position works closely within the Corporate Affairs team to create messaging and tools for local councils to respond and react to sensitive issues. The Manager works closely with Council staff to provide support, training and counsel to sensitive issues both reactively and proactively

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities

Develops and drafts proactive and reactive media statements, messaging, FAQ's, communications alert and advises on complex or high-risk topics and other deliverables as needed.

• Coordinate cross-functional response teams during crises or reputational events, ensuring message alignment and timely dissemination across channels.
• Monitor and assess emerging issues, risks, and public sentiment across media, stakeholder, and regulatory landscapes that could impact the organization's reputation.
• Executes proactive media outreach and reactive media relations strategies as needed
• Develop and execute proactive and reactive communications strategies to address reputational risks, policy developments, public criticism, or misinformation.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

REQUIRED COMPETENCIES

Individual Contributors who may have responsibility for projects or processes and who are still developing.

REQUIRED TECHNICAL SKILLS

Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Competency in Microsoft Excel or similar software

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience :

Bachelor's degree or equivalent experience

Minimum Years of Experience : Minimum of five (5) years' experience in corporate environment

SALARY RANGE : $80,000 - $100,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer :

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes :

Paid Time Off :

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits :

Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT : This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK : This is a full-time position. Days and hours of work are Monday through Friday.

AAP / EEO Statement : GSUSA is an equal employment opportunity employer.