Administrative & Customer Service Coordinator

Job Description

Job Description

Administrative & Customer Service Coordinator

Boca Raton, FL | Full-Time | On-Site

$45,000–$50,000 base + commission + annual bonus

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly?

We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You’ll Do

Customer Service Excellence

Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.

Scheduling & Dispatch

Coordinate technician schedules to ensure on-time service.

Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

Follow up with leads, respond to proposal requests, and help move opportunities to close.

Track sales activity and support the sales team with timely updates.

Project Coordination

Prepare and send proposals.

Maintain accurate project files and documentation.

Communicate clearly between customers, technicians, and managers to keep projects moving.

What You Bring

Excellent communication—confident, professional, and personable.

Tech-savvy and organized, with a knack for managing details.

Ability to multitask and stay calm under pressure.

Strong attention to detail—nothing slips through the cracks.

Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

What You’ll Get

Compensation : $45,000–$50,000 base (DOE) + commissions + annual bonus

Benefits : Health, dental, and vision insurance + 401(k) with company match

Paid Time Off : PTO + company holidays

Growth : Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand.

We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you.

But if you’re excited to make a difference every single day, we’d love to meet you.

Apply today and join a team that restores more than properties—we restore peace of mind.

Company Description

SERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.

Company Description

SERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.