Business Manager, GSMB

Business Manager

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales teamone that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organizationit's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The Small and Medium Business (SMB) segment within SME&C is at the leading edge of growth and transformation. It's a tremendous scale engine for the company, dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience. If you share our passion, thrive on big challenges with broad impact and want to join the Growth Ecosystems and Innovation team (GEI), this is a fantastic opportunity for you! The GEI Team is looking for an energetic, passionate, analytical person to take on the role of Business Manager.

Summary of the position :

As Business Manager for the Growth Ecosystems & Innovation team, you drive strategic business management, field-led innovation, stakeholder engagement, and operational excellence for SMB sales initiatives. You serve as a key orchestrator between field teams, leadership, and partners, ensuring alignment, readiness, and measurable impact on business outcomes.

Responsibilities :

• Strategic Business Management :
• Own and manage the GEIOne List : consolidate, prioritize, and track RFY (Reach, Frequency, Yield) asks from field teams, ensuring visibility and progress with worldwide leadership.
• Coordinate rhythm-of-business (ROB) and team meetings, maintaining a consistent cadence to support strategic execution.
• Oversee fiscal year summit and landing plans for SMB Sales teams, driving readiness and alignment across the organization.
• Monitor and report on team spend, ensuring financial discipline and accuracy against budget targets.
• Stakeholder Engagement & Partner Support :
• Serve as a primary point of contact for GEI Leadership, especially supporting GM stakeholder engagement activities.
• Lead engagement of GM and team for partner events and design SMB engagement and represent SMB POV examples : PAC, Sales Summits, partner summits.
• Build and maintain strong relationships with internal and external stakeholders, representing the team in key meetings and engagements.
• Fully participate in the SME&C Business Manager community and partner closely with the Global SMB Chief of Staff team to support broader initiatives.
• Travel & Logistics Management :
• Plan and execute offsites and travel logistics for GM and partner engagements, ensuring seamless coordination and alignment with business priorities.
• Oversee travel arrangements, expense tracking, and reporting for leadership and team activities.
• Field Innovation & Feedback :
• Join in the development and scaling of field-led pilots, running sprints to test global initiatives and measure business impact.
• Establish and manage a feedback loop platform, capturing actionable field insights to inform leadership decisions and drive continuous improvement.
• Operational Excellence :
• Ensure timely and effective execution of ROB, offsite logistics, and travel plans.
• Deliver clear, engaging landing experiences for SMB Sales teams, supporting change management and readiness for key initiatives.
• Maintain data integrity across business management systems, ensuring secure and auditable workflows.
• Team Culture & Learning :
• Promote a culture of growth, inclusion, and community engagement through learning initiatives and participation.
• Foster a diverse, inclusive, and values-driven workplace, encouraging continuous learning.

The successful candidate has these essential skill set :

Other :

Embody our Culture and Values.

Qualifications :

Required Qualifications (RQs) :

Preferred Qualifications (PQs) :

Business Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation.

Microsoft will accept applications for the role until October 22, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.