Lead Supervisor I

Lead Supervisor I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolio a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sample of tasks required of role :

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach's Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and / or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Productivity Management : holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
• Acts as a brand ambassador in the local market / mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Sensitive to customer and team needs and tailors approach by reading cues
• Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and / or District Manager as appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Understands the positive sales impact staffing has on the business and recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
• Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

Competencies required :

Additional Requirements :

Schedule : Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

Our Competencies for All People Managers