Business Consulting - Healthcare Transformation - Manager - Patient Access

EY Health Consulting Manager

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Today's healthcare environment in the post-COVID era is undergoing rapid change and transformation. As healthcare organizations seek to stabilize operations and plan for a financially sustainable future, they are challenged to integrate transformative technology (artificial intelligence, automation, etc.), adjust to patient-focused operations, and maintain operational discipline to withstand increasing financial pressures. As a manager within our Health consulting practice, you'll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You'll use your industry knowledge and relationship skillsets to assist our clients in transforming operations to meet the evolving demands of today's healthcare market.

The Opportunity

As part of EY's Health consulting practice, you will work with these clients across the country in solving complex problems in today's rapidly changing healthcare environment. We currently are seeking a highly motivated Manager, with a focus on provider operations, specifically patient access to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts.

Your Key Responsibilities

You'll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes. As a Manager in our Health consulting group focused on Provider Operations, you'll work with clients across the following areas :

• Operational improvement
• Benchmarking and financial quantification
• Cost reduction / revenue enhancement
• Workflow redesign
• Patient access initiatives including template management, template optimization, and scheduling algorithms

Skills and Attributes for Success

Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess / present ways to serve clients. Develop and maintain long-term client relationships and networks. Demonstrate in-depth technical capabilities and professional knowledge.

To Qualify for the Role You Must Have

A bachelor's degree and approximately 5 years of related work experience; or a master's degree and approximately 4 years of related work experience. Approximately 4 years of healthcare consulting experience, preferably with prior experience as a manager (or above), in a consulting firm or in a management role within industry. Required experience with patient access and centralized contact centers. Ability to lead patient access initiatives which includes clinician management, template management, template optimization, referral management, and scheduling algorithms. Experience should include assessment, design, and implementation of template optimization and scheduling algorithms within an ambulatory setting. Experience with centralization of patient access functions, including contact center staffing models and technology for various engagement channels. Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation. Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives. Experience in selling and delivering projects that cover the full life cycle of assessment, design and implementation support. Assist in generating revenue within existing healthcare clients and in developing new prospects at the "C" level of large healthcare companies. Ability to manage a team of staff / senior consulting professionals. Ability to work collaboratively in a team environment (knows when to lead and when to follow). Strong analytical and problem-solving skills, as well as excellent oral and written communication skills. Ability to create work products within Microsoft's suite of applications, including but not limited to Excel models, Visio scheduling and referral workflows, and PowerPoint presentations. A willingness to travel to meet client needs; travel is required as needed by the client.

What We Look For

We're interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you.

What We Offer You

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.