Client Success Manager (Remote, US)

Client Success Manager (Remote, US)

In the past two years, more than a trillion dollars have been invested in software companies at record prices. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk?

We believe a better way is possible a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle and that's what we do.

We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology.

You could be a good fit for Crosslake if you see yourself reflected in our guiding values :

• Service. We effect change by empowering others.
• Curiosity. We believe great advice starts with deep understanding.
• Credibility. Our expertise is earned and proven.
• Commitment. It's our privilege to serve clients in their critical moments.
• Creativity. We are inspired by the constant pursuit of better.

The Client Success Manager (CSM) will play a key role in ensuring the overall success of Crosslake's client relationships. Regularly interacting with senior leadership and key client contacts, the CSM will help drive processes critical to client acquisition, project execution, account management, and overarching client satisfaction. The role requires impeccable attention to detail, a solutions-oriented attitude, and extraordinary communication skills with a client service mindset. Data is of utmost importance, and the ideal candidate will feel a sense of ownership and responsibility for the company's systems of record, including its CRM, to ensure we are best positioned to meet client needs day in and day out.

Expected Results

Requirements