Wondra Guest Experience Lead

Guest Experience Shift Lead

Do you love the energy of a fast-paced environment, enjoy helping people, and take pride in delivering top-notch service? At our new attraction, WONDRA, we're looking for an enthusiastic Guest Experience Shift Lead who can make every visitor feel like the star of the show. From the moment guests walk through the door, you'll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.

Key Responsibilities

As a Guest Experience Shift Lead, you'll be the go-to person on shift inspiring your team, solving problems, and ensuring guests have a magical time!

• Lead the Team : Supervise and support the Guest Experience crew during daily operations. Delegate tasks and monitor progress in real-time.
• Create Amazing Experiences : Motivate the team to be "guest obsessed". Ensure all guests receive world-class service and prompt support.
• Keep It Safe & Smooth : Uphold health & safety standards. Manage guest flow and queues to optimize the experience.
• Train & Empower : Onboard and train Hosts across all guest-facing areas. Maintain training records and help develop team members.
• Step In & Step Up : Act as Supervisor on Duty or assist in various roles when needed. Handle guest feedback and escalate when necessary.
• Support the Team : Participate in team audits, engagement activities, and improvement projects. Provide feedback, coaching, and performance evaluations.

Qualifications & Experience

High school diploma or GED. 6+ months experience in attractions, entertainment, or hospitality (preferred). Excellent communication and teamwork skills. High energy, positive attitude, and a passion for guest service. Able to adapt in a fast-paced, multitasking environment. Comfortable using standard office tools and software.

Other Essentials

Must be available to work flexible hours, including weekends, evenings & holidays. Ability to lift up to 50 lbs and move around the attraction. Work in a variety of indoor / outdoor environments. Committed to safety for guests and team members alike. May require local travel occasionally.

Bonus Skills

Strong communication across diverse teams. Collaborative mindset we're better together! Accountability and ownership of your responsibilities. Adaptability you can shift gears with a smile.

Why Join Us?

We don't just offer jobs we offer adventures! You'll join a passionate team that's all about fun, teamwork, and creating memorable experiences. We celebrate individuality, encourage growth, and empower you to be your best self.

Benefits

Excellent Health Care Options : Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO) : Enjoy well-deserved breaks to recharge! Merlin Magic Pass : Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards : Celebrate your achievements and hard work! 401(k) Program : Save for the future with company matching contributions. Tuition Reimbursement Programs : Get support for further education and career growth. Numerous Learning and Advancement Opportunities : Grow your skills and advance your career with us!

Ready to take the lead and make magic happen? Apply now and let's make every guest feel like a VIP!