Desktop and Mobility SupportTata Consultancy Services • Durham, NC

Desktop and Mobility Support

Tata Consultancy Services • Durham, NC

30+ days ago

Job type

Full-time

Job description

Provideremote desktop level L2 troubleshooting of end user issues by taking remotecontrol of their Laptop / Desktop / VDI

Solvetechnical issues related to Windows 10 / 11, iOS and Mac operating systems andstandard software components like MS Office / VPN / Anti-Virus / Skype etc.

Providesupport in enroll the iOS devices in MDM (JAMF) and investigate the incidentsand Tasks

Deploymentof device drivers and windows patch updates

Troubleshootlaptop / desktop performance, group policy, Encryption and failed Softwareconfiguration of end user devices

Managethe Security compliance health status of end user workstations

Monitorsecurity patching status and remedy deficiencies proactively

Diagnose,troubleshoot, resolve and escalate supported software, hardware and peripheralIncident calls assigned from Service Desk team

Adjustconfiguration options as required to resolve defects identified whileperforming corrective action on a device

Investigatedesktop level incidents and identify root causes to be able to providesolutions.

Deployment,Monitoring, Reporting of Device Drivers including BIOS & utilities

SupportWindows 10 Feature upgrade using modern management techniques - SCCM / Auto Pilot

L2Workstations operational support

Monitorand report on User experience.

Report on Workstation image deployments andpatch compliance metrics

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Desktop Support • Durham, NC

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