Support Engineer

A company is looking for a Support Engineer to provide developer support during weekends. Key Responsibilities Provide timely responses to support cases related to billing, optimization, and implementation Triage support cases by directing users to resources or escalating issues as necessary Monitor feedback channels and identify opportunities for improving support efficiency Required Qualifications 3+ years of experience in customer support for technical customers Proficient in SQL, preferably PostgreSQL, with comfort in complex queries Experience with Linux / Unix operating systems and command line usage Familiarity with GitHub Issues and Discussions A degree in Computer Science is a plus