Head of Member Experience

Head Of Member Experience

Kickoff is redefining fitness and preventative health. We're the first and only place anyone can get a personal trainer covered by insurance. Our elite coaches meet with members on weekly video calls, stay in touch through daily texts, and leverage our AI-powered coach & client apps to deliver truly personalized nutrition, fitness, and wellness plans.

• Clients get life-changing results without the price barrier.
• Coaches get a stable, high-earning career blending expertise and cutting-edge technology.
• Payors get dramatically lower medical costs by keeping people healthy.

We're building a platform that provides consumers with incredible, life-changing benefits - everything from coaching to weight loss meds to food and equipment - while providing payors with healthier populations and long term cost reduction.

Backed by top-tier investors and already helping thousands of members nationwide, we're scaling the first insurance-backed, integrated exercise-plus-nutrition platform. If you're energized by massive impact, AI that really helps people, and a mission that matters, join us and help make preventative health accessible for everyone.

The Role

The Head of Member Experience will be responsible for ensuring we deliver on our promise of a life-changing, life-enriching, and life-extending experience. It's a cross-functional role spanning product, operations, strategy and analytics and will partner closely with our clinical team to drive health outcomes for clients.

They will also serve as a senior leader of the company, helping to chart our high level direction while rolling up their sleeves to drive the core metrics they own : Net revenue retention and, later, health marker improvement.

This role comes with a lot of responsibility and is not for everyone - it is for someone who wants to scale a world-changing product and lead a high performing organization.

Responsibilities

What We're Looking For

$185,000 - $210,000 a year plus 1-2% equity