Accounts Field Representative

Field Visit Specialist

The salary range for this role is $17 to $20 per hour.

The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.

Duties and Responsibilities

• Field Visiting
• Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise while maintaining a high level of customer satisfaction
• Utilizes technology provided to execute the field visit processes
• Documents all customer appointments and maintains updated and accurate customer information
• Records electronic customer interactions accurately with every contact
• Processes payments and posts amounts paid to customer accounts
• Customer Counselor
• Educates the customer on the benefits of timely lease agreement renewal payments
• Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership
• Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates
• Vehicle and Protecting Company Assets
• Operates company vehicles in a safe manner and in accordance with all applicable laws. Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met
• Protect company assets and maintain company confidentiality
• Returns
• Executes merchandise returns due to non-payment as directed
• Quality assures merchandise that is returned
• Compliance
• Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws

Education and Experience

Required Skills

Physical Requirements

Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise.

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes :

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on full-time and part-time employment status.

About Aaron's

At Aaron's, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is an Equal Opportunity Employer. Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.