Guest Experience Agent

A company is looking for a Guest Experience Agent to support guests throughout their stay.

Key Responsibilities

Assist escalated guests and troubleshoot issues

Make reservations based on customer requirements and budgets

Maintain communication with guests via phone, email, and text while supporting field operations

Required Qualifications

Fluency in English; bilingual in Spanish is a plus

2+ years of experience in customer service and / or concierge roles

Experience with Zendesk is a plus

Background in real estate and / or short-term rentals preferred

Strong self-management skills and ability to meet tight deadlines