Telecommunicator I

Position Concept

The Telecommunicator I performs public safety communication tasks involving the reception of emergency and non-emergency telephone calls in the Joint Communications Center. Members in this assignment may be required to act as a trainer.

The most important and essential job function of the position is attitude which includes the following : interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.

The Telecommunicator I may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Employee Benefits

Direct Deposit, Bi-Weekly Pay Checks

Medical, Dental, Vision

Life Insurance

FRS Retirement

10 Paid Holidays

Paid Time Off

Tuition Reimbursement

Education Incentives

Deferred Compensation Plan

Wellness Incentives

Employee Assistance Program (EAP)

Free Employee Gym

Free Employee Health Clinic

Essential Functions

Operate computer

Operate telephone system and TDD

Initiate a public safety field response, provide information, make referrals or take messages

Provide emergency medical / fire / law enforcement pre-arrival and post-dispatch instructions to callers reporting emergencies

Maintain professional training

Process the call for service or assistance in accordance with established procedures

Complete required forms, documents, computer fields, etc. accurately and quickly

Education, Professional Certification or License

High School or GED

FCIC / NCIC certification within one year of employment

Successfully complete Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Certification within six months of employment (as required for position assignment)

Successfully complete CPR, and TDD training within six months of employment

Complete FEMA Incident Command System courses (ICS 100, 200, 242,700, and 802)

Successful completion of positional exams

Complete the DOH State Certification course for Emergency 911 Telecommunicators or obtain within six (6) months

Professional Experience

Demonstrated keyboarding proficiency of 35 wpm with no more than 5 errors

Environmental Conditions

Works under very stressful conditions

Works rotating shifts

Knowledge of

TDD telephone system

NAED Accreditation Standard

Resources

Other Agencies

Radio codes, signals, identifications

Civil Process

Criminal Justice system

PCSO policy and procedures

Geographical area

Telephone system

Radio codes, signals, and identifiers

Ability to

Speak clearly and comprehend

Concentrate under stress

Coordinate a number of activities at the same time under intense stress

Respond quickly with little notice in the event of an emergency, disaster or unexpected staffing shortage

Maintain confidentiality

Testify in court and represent PCSO with a positive, professional image

Read and write English

Communicate effectively orally and in writing with a wide variety of people under stressful conditions

React quickly, calmly and with good judgment during emergency and non-emergency situations

Operate specialized equipment

Skills

Analytical

Computer

Keyboarding

Basic English Grammar

Ability to speak in an unencumbered manner

Telephone

Interpersonal

Organizational

Record keeping

Multitask

Physical Requirements

Sit for extended periods

See at normal range or with accommodations

Hear at normal level or with accommodations

Speak English understandably

Manual dexterity

Ambulate independently

Recognize colors

Reach / Bend / Squat

Mental alertness

Look at computer monitor for extended periods

Type on computer keyboard for extended periods

Other

FCIC / NCIC : Florida Crime Information Center / National Crime Information Center

FDLE : Florida Department of Law Enforcement

APCO : Association of Public Safety Communication Officials, Intl.

TDD : Telecommunication Device for the Deaf

NAED : National Association of Emergency Dispatchers

DOH : Department of Health

Equal Employment Opportunity Employer M / F / D / V

Min USD $48,991.90 / Yr.

Max USD $64,512.86 / Yr.