IT Asset Management Specialist

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Job Title :

IT Asset Management Specialist

Department :

OCIO Customer Solutions

The Asset Management Specialist works within a team to coordinate procurement and asset management for OTDI and OTDI managed IT support customers.

They ensure all desktop support assets are properly tagged and tracked in the Configuration Management Database (CMDB). Make sure basic standard configurations are kept in-stock and ready to image and deploy as needed.

Coordinate new hire and refresh requests and fulfillment including management and delivery of asset inventory. Manage and review stockroom inventory, including regular audits.

Track desktop support and hardware refresh budget use. Coordinate surplus process for reclaiming and retiring no longer needed desktop support equipment.

The Asset Management Specialist also works with Desktop Support Specialists to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.

Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.

Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Critical tasks performed by this area also include communicating, tracking, and reporting computing environment outages.

Responsible for receiving, resolving, escalating, and monitoring complex customer issues / requests. Responsible for leading less experienced staff in the provision of immediate assistance and issue resolution.

Acts as a team leader for complex projects, assignments and issues associated with the help desk function. May serve as on-call escalation point.

This position is 100% onsite and may require working a flexible schedule, which could include evenings and weekends. Position may also require travel to other OSU campuses for training and knowledge transfer sessions.

Required Education and Experience :

Two years of experience and knowledge supporting desktop computers running Windows, Mac OS or both in a network environment.

Experience with audio / visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently.

Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.

Desired Education and Experience :

More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.

A bachelor's degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal and written communication skills.

Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications.

Experience with support systems and remote desktop technologies. Professional experience in a university setting.

Job Profile IT Service Support Technician 3

Subfunction IT Service Support

Career Band - Individual Contributor Technical

Level T3

Explore our extensive benefits

Work-life : Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events.

Retirement : State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.

Health : Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.

Time off : Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.

Financial : Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners.

Wellness : Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.