Food and Beverage Reservations Specialist

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Provide prompt, courteous and efficient handling of all requests for Food and Beverage reservations, changes, cancellations and information from the different Faena venues.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Access all functions of the computer system.

Maintain complete knowledge of :

Seat numbers, venue room capacity, hours of operation and availability.