Director, Gaming Operations

Director, Gaming Operations

Owensboro Racing & Gaming is a state-of-the-art gaming and entertainment venue located in Owensboro, Kentucky. The Director of Gaming Operations provides leadership and strategic oversight for all gaming operations, ensuring compliance with regulatory standards, financial performance, operational efficiency, and an exceptional guest and team member experience. This role is accountable for safeguarding company assets while maximizing profitability and maintaining Owensboro Racing & Gaming's reputation for excellence.

The Director of Gaming Operations is responsible for leading all aspects of gaming performance, including Historical Horse Racing (HRM) operations, floor management, compliance, and team development. This role provides strategic planning, directs execution of gaming initiatives, and ensures all operations are conducted with integrity, accountability, and guest focus.

The following is a general illustration of the essential functions of this position. It is not intended to be all-inclusive; additional responsibilities may be assigned as necessary.

• Held accountable, to the highest degree, for the accuracy and thoroughness of gaming records and reports.
• Establish short- and long-term objectives for performance and profitability; lead the planning and coordination of annual operating and capital budgets.
• Monitor, analyze, and manage financial performance of the gaming floor; challenge leaders to maximize performance while minimizing costs.
• Develop, implement, and enforce internal controls, standard operating procedures, and training materials to ensure compliance, efficiency, and consistency.
• Ensure all gaming operations are conducted in accordance with federal, state, and local laws, regulations, and company policies, including the Compliance Program and BSA requirements.
• Oversee the hiring, training, scheduling, evaluation, promotion, and corrective action of gaming operations staff to maintain appropriate staffing levels.
• Develop, mentor, and lead supervisors and managers to build high-performing, service-focused teams.
• Direct gaming floor activities including machine conversions, placement, repair, and performance optimization.
• Review gaming activities, promotions, and competitive performance with the President / General Manager, adjusting strategies to maintain a strong market position.
• Ensure the safety and security of guests and team members by promoting proactive risk management and incident reduction programs.
• Establish and maintain strong relationships with regulators, industry organizations, and community stakeholders to promote a positive company image.
• Lead by example in delivering exceptional guest service and team member engagement.
• Perform other duties as assigned.

Demonstrate strong leadership, management, and team-building skills in a dynamic environment.

Maintains professionalism, integrity, and accountability in all aspects of gaming operations.

Excellent analytical, financial, problem-solving, and strategic thinking abilities.

Ability to analyze, interpret, and present operational and financial data effectively.

Strong knowledge of HRM operations, gaming systems, and marketing strategies.

Excellent communication and presentation skills, both verbal and written.

Ability to build effective working relationships with internal leaders, regulators, and community partners.

Commitment to cultivating a safe, inclusive, and high-performance culture.

Availability to work flexible hours, including nights, weekends, and holidays, as required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.