Telecom Operator - Orlando Health - Downtown - Full Time - Second Shift

Overview

Telecom Operator - Orlando Health - Downtown - Full Time - Second Shift at Orlando Health. This role processes high call volumes for patients and internal departments, delivering outstanding customer service and coordinating codes, trauma calls, and paging as needed.

Responsibilities

• Answers and processes a high volume of calls accurately, professionally and with a positive attitude.
• Processes codes and trauma calls quickly and accurately.
• Monitors alarm systems in the work area and notifies appropriate personnel when an active alarm is received.
• Transfers callers to the correct room, department or individual with a warm handoff.
• Operates specialized computer systems / consoles to facilitate rapid processing of messages, work orders, and service requests.
• Reads, interprets and follows processes, policies and procedures and other related documents.
• Dispatches appropriate personnel by radio or paging system.
• Delivers pages to physicians, on-call personnel and other Orlando Health employees as needed.
• Familiar with HICS and able to function during emergency situations; initiates overhead pages accurately and professionally.
• Maintains flexibility in work schedule to meet the needs of 24 / 7 operations, including weekends and nights.
• Maintains regular, punctual attendance in accordance with Orlando Health policies and applicable laws.
• Ensures compliance with all Orlando Health policies and procedures.
• Maintains current schedules of on-call personnel as appropriate and meets mandatory and developmental requirements; pursues professional growth and continuing education.

Qualifications

Employment details

Note : This posting may include additional related roles and locations; apply to the Telecom Operator position at Orlando Health - Downtown, Orlando, FL.

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