Talent.com
Second Service Manager
Second Service ManagerIowa Staffing • Des Moines, IA, US
Second Service Manager

Second Service Manager

Iowa Staffing • Des Moines, IA, US
2 days ago
Job type
  • Full-time
Job description

Second Service Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer / employee relations.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and reports to : District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness.

Home Positions that Report to you :

All positions except those listed above and department heads.

Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include) escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Trains employees in store policies, department procedures, and job duties.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
  • Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Recruits and interviews job applicants to recommend or determine employment.
  • Ensures compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
  • Approves checks written for cash or payment of merchandise purchased.
  • Coordinates backroom facilities and equipment; recommends changes in allocation of space.
  • Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
  • Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Determines the motivational needs of employees and provides the appropriate environment.
  • Suggests improvements in work methods and procedures by observing and listening to employees / customers.
  • Prepares sketches or floor plans of proposed displays.
  • Develops layout, selects theme, colors, and props, and requisitions materials.
  • Oversees and participates in construction of displays.
  • Participates in continuing education through reviewing articles in trade publications.
  • Recommends cost reduction programs.
  • Makes corrections, additions or deletions to employee's schedules.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Resets new and current items in aisles.
  • Performs other job related duties and special projects as required.
  • Supervisory Responsibilities :

  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
  • Education and Experience :

    High school or 1 year of similar or related work experience.

    Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

    Equipment Used to Perform Job :

  • Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.
  • Contacts :

    Has daily contact with customers, fellow employees, suppliers / vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

    Confidentiality :

    Has access to confidential information which may include pricing, sales reports, and profit and loss reports.

    Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

    Create a job alert for this search

    Service Manager Service • Des Moines, IA, US

    Related jobs
    Patient Services Manager 2

    Patient Services Manager 2

    Sodexo • Des Moines, IA, US
    Full-time
    SodexoMagic is the joint venture partnership between NBA Hall of Famer Earvin "Magic" Johnson and Sodexo.As a certified minority company, we deliver food, facilities management, and integrated serv...Show more
    Last updated: 30+ days ago • Promoted
    Technical Services Manager (Midwest)

    Technical Services Manager (Midwest)

    Wilbur-Ellis Company • Ames, IA, United States
    Full-time
    Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!.Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensati...Show more
    Last updated: 10 days ago • Promoted
    Service Manager - May 30 test

    Service Manager - May 30 test

    The Waldinger Corp. • Des Moines, IA, US
    Full-time
    The Waldinger Corporation has an opportunity for a qualified Service Manager II in our [Location] Office.Oversees and manages a service team, ensuring the delivery of high-quality service and suppo...Show more
    Last updated: 30+ days ago
    HVAC Service Manager

    HVAC Service Manager

    Gpac • Des Moines, Iowa, United States
    Full-time
    Quick Apply
    Gpac in partnership with a leading mechanical company is seeking an.This is an exceptional opportunity to work with a very well-respected company on a variety of commercial projects with an unbelie...Show more
    Last updated: 24 days ago
    Service Manager I-$2000 Signing Bonus

    Service Manager I-$2000 Signing Bonus

    Bh Services • West Des Moines, IA, United States
    Full-time
    Job Details Job Location Polo Club - West Des Moines, IA Position Type Full Time 30-40 hours per week Education Level Not Specified Salary Range $28. Hourly Travel Percentage Up to 25% Job Shi...Show more
    Last updated: 18 days ago • Promoted
    Service Manager

    Service Manager

    Iowa Staffing • Pleasant Hill, IA, US
    Full-time
    At Hy-Vee, our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers an...Show more
    Last updated: 3 days ago • Promoted
    Service Manager - Pest Control

    Service Manager - Pest Control

    Miller Pest & Termite • Clive, IA, US
    Full-time
    Join the Miller Pest Team as a Service Manager!.Are you someone who not only identifies problems but also takes immediate action to solve them? Have you built lasting relationships in your previous...Show more
    Last updated: 24 days ago • Promoted
    Business Services Manager (FT) | Business Services | Ames | 2025-229

    Business Services Manager (FT) | Business Services | Ames | 2025-229

    McFarland Clinic, P.C. • Ames, IA, US
    Full-time
    McFarland Clinic is currently accepting applications for a Business Services Manager for its Ames offices.Candidates should be service-oriented, a team player, and be able to provide extraordinary ...Show more
    Last updated: 10 hours ago • Promoted • New!
    General Manager

    General Manager

    Dairy Queen • Boone, IA, US
    Full-time
    The General Manager provides leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, s...Show more
    Last updated: 28 days ago • Promoted
    Part-time gig : Earn at least $1065 in your first 104 trips.

    Part-time gig : Earn at least $1065 in your first 104 trips.

    Uber • Nevada, IA, US
    Full-time +1
    Earn at least $1065 driving with Uber when you complete your first 104 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 hours ago • Promoted • New!
    Service Manager I-$2000 Signing Bonus

    Service Manager I-$2000 Signing Bonus

    BH • West Des Moines, IA, United States
    Full-time
    Polo Club - West Des Moines, IA.Full Time 30-40 hours per week.Day - including weekend and oncall.We value new talent! Join us and receive a $2000 signing bonus after 90 days of employment!.Unit Si...Show more
    Last updated: 16 days ago • Promoted
    Service Manager

    Service Manager

    Hy-Vee • West Des Moines, IA, US
    Full-time
    At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Manager

    Customer Service Manager

    Wendy's • Ames, IA, US
    Full-time
    As a Wendy’s Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer. You will inspire the entire restaurant team to drive a customer...Show more
    Last updated: 30+ days ago
    Home & Community Based Services Supervisor

    Home & Community Based Services Supervisor

    imagine the Possibilities • Winterset, IA, US
    Full-time +1
    This role operates administratively in a.Home and Community-Based Services (HCBS) Setting.Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services)...Show more
    Last updated: 3 hours ago • Promoted • New!
    Sr. Manager, Service Enablement

    Sr. Manager, Service Enablement

    Iowa Staffing • Des Moines, IA, US
    Full-time
    Manager, Service Enablement leads client onboarding and in-service change within Managed Services, driving seamless transitions across the ITIL Service Lifecycle with a focus on on-time delivery an...Show more
    Last updated: 3 days ago • Promoted
    Business Services Manager (FT) | Business Services | Ames | 2025-229

    Business Services Manager (FT) | Business Services | Ames | 2025-229

    Iowa Staffing • Ames, IA, US
    Full-time
    Job Opportunity : Business Services Manager.McFarland Clinic is currently accepting applications for a Business Services Manager for its Ames offices. Candidates should be service-oriented, a team pl...Show more
    Last updated: 3 days ago • Promoted
    Flexible schedule - Earn at least $1065 by driving 104 trips with Uber

    Flexible schedule - Earn at least $1065 by driving 104 trips with Uber

    Uber • Maxwell, IA, US
    Full-time +1
    Earn at least $1065 driving with Uber when you complete your first 104 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 hours ago • Promoted • New!
    Earn At Least $1065 For Your First 104 Trips, Guaranteed.

    Earn At Least $1065 For Your First 104 Trips, Guaranteed.

    Uber • Colo, IA, US
    Full-time +1
    Earn at least $1065 driving with Uber when you complete your first 104 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 2 hours ago • Promoted • New!