Wholesale Operations Coordinator

Job Description

Job Description

Purpose & Objective

The Wholesale Operations Coordinator supports the daily operational functions of the wholesale business, assisting with order management, logistics coordination, account maintenance, and cross-functional communication. This role works closely with the Wholesale Operations Manager and sales team to ensure smooth execution of wholesale orders and exceptional service to retail partners.

Job Responsibilities and Duties :

• Assist with end-to-end order management, including order entry, tracking, and fulfillment updates.
• Support account setup, data entry, and maintenance in ERP and wholesale systems (e.g., Le New Black or NuORDER).
• Coordinate with 3PLs and warehouse teams to ensure accurate shipments and on-time deliveries.
• Monitor order statuses and proactively communicate updates to internal teams and wholesale partners.
• Help resolve order discrepancies, returns, and chargebacks in collaboration with the operations team.
• Prepare and organize product samples for wholesale customers, e-commerce launches, and social media shoots.
• Assist the sales team with administrative and logistical tasks during quarterly sales markets (4x per year).
• Generate basic reports and assist in post-season recaps or operational summaries.
• Support process improvements to streamline operations and enhance accuracy across systems.

Knowledge, Skills, and Ability Requirements :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.