Senior General Manager

Senior General Manager JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves : Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.

What your day-to-day will look like :

• Conduct regular property inspections to ensure operations meet JLL standards and client expectations
• Collaborate with clients and regional management to develop strategic plans and annual budgets
• Oversee major construction projects including lobby renovations, elevator upgrades, and faade repairs
• Manage service contracts, vendor relationships, and competitive bidding processes
• Support leasing teams with lease negotiations, documentation, and administration
• Supervise building personnel including Chief Engineers, General Managers, and Property Associates
• Analyze financial statements and prepare monthly, quarterly, and annual client reports
• Coordinate tenant service requests and maintain proactive tenant relationships
• Ensure compliance with safety procedures, emergency protocols, and regulatory requirements
• Cross-sell JLL services and participate in business development activities
• Implement Quality Tenant Service (QTS) programs across assigned properties
• Manage collection processes and tenant billing reconciliations
• Conduct performance evaluations and develop career paths for property team members
• Represent JLL in local business and real estate community networking events
• Coordinate with Client Accounting Services for financial management and reporting

Required Qualifications :

Preferred Qualifications :

Location : On-site Boston, MA

Estimated compensation for this position : 180,000.00 190,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.