Senior Director, Claims Management

Senior Director - Claims Management

The Senior Director, Walmart Claims Services Strategy and Transformation, is responsible for the strategic direction, operational excellence, and transformation of the Claims Services department. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with Walmart's business objectives. The role requires deep expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development. You will work closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.

Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service.

Key responsibilities include managing and processing a wide range of claims, implementing best practices and innovative solutions to streamline claims operations and improve outcomes, ensuring compliance with industry regulations and Walmart's internal standards, collaborating with business partners to identify opportunities for process improvement and cost savings, and providing exceptional service to associates, customers, and partners throughout the claim's lifecycle.

Minimum qualifications include a bachelor's degree in a relevant field and 8 years' experience in claims management, project / program management, or operations. Preferred qualifications include a master's degree in a relevant field and demonstrated leadership experience running a TPA (Third Party Administrator) processing insurance and general liability claims.