Account Manager

Job Details

Description

COMPANY DESCRIPTION

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises.

SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24 / 7 / 365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why : SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers.

Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities.

The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations.

SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Philadelphia, Toronto and Washington, D.C.

JOB PURPOSE

The Account Manager is responsible for the direct business-level interaction with assigned clients and for the overall success (financial and relationship) of the account.

This includes : P&L management, contractual compliance and general client satisfaction; while also being responsible for the development, implementation, and ongoing management of an overall account plan.

The Account Manager provides direction and support for their operational colleagues and is a point of escalation for larger-scale issues when they arise.

The Account Manager forms effective business partnerships with assigned clients, providing proactive service, new product and service implementation planning, and ongoing consultative support and problem resolution.

DUTIES AND RESPONSIBILITIES

• Ensures customer satisfaction of all accounts under management
• Identifies opportunities and pitches additional services to existing customers
• Prepares SOWs and SOFs and receives POs for sale of additional products and services
• Resolves issues related to invoicing / payment, installation, operations,
• Facilitates day-to-day Moves, Adds, and Changes (MACs) and drives customer and internal resources to implement Adds as quickly as possible to accelerate revenue growth
• Sets revenue goals for major accounts and reports performance against plan
• Manages contract renewal activities to ensure renewals occur in advance of contract expiration
• Maintains org chart of key decision-makers and influencers for each account
• Sets agenda, enlists participants, and moderates Business Reviews with major accounts
• Secures permission to issue press releases and case studies with customers
• Requests referrals from existing customers and supports sales efforts to secure new accounts
• Ensures all appropriate actions are taken to maximize customer retention and growth
• Assists the SVP, Sales in other sales-related activities as directed
• Willing to take ownership and take on other duties as assigned

QUALIFICATIONS

To perform this role successfully, the Account Manager must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.

• Bachelor’s degree or relevant experience required
• 5+ years business experience with strong project and financial management skills
• Direct experience developing and managing successful client relationships
• Polished, professional demeanor
• Technical acumen and proven ability to successfully manage technology-based projects
• Demonstrable presentation skills and ability to prepare and deliver cogent presentations
• Team player with proven ability to collaborate and work successfully with strong personality types and with a wide range of personnel within the organization
• Ability to successfully work in fast-paced, deadline-oriented environment
• Highly organized with strong attention to detail
• Strong competency with standard business software applications (MS Office; )
• Ability to travel with little advance notice
• Working knowledge of Digital Signage industry, products & technologies and / or related visual media communication fields (e.

g. broadcasting, digital video networks, content production, etc.).

• Excellent communication skills, both verbal and written
• Comfortable working in a high-stress, face-paced environment with shifting priorities
• Excellent time management, organizational, and analytical skills
• Self-starter who can find and resolve issues as they are identified
• Ability to successfully interface with a wide range of personnel within the organization

WORKING CONDITIONS

• This is a hybrid role - 3 days remote and 2 days in office
• Business casual work environment

PHYSICAL REQUIREMENTS

• Regularly spend hours sitting and using office equipment and computers
• Regularly spend hours in intense concentration reviewing and analyzing financial information
• Frequently work on projects that require deadlines

Qualifications

Skills

Required

Self-starter

Intermediate

Critical thinking

Intermediate

Written communication

Advanced

Oral communication

Advanced

Preferred

Strategic vision

Intermediate

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well :

Motivations

Required

Self-Starter

Inspired to perform without outside help

Financial

Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business :

Education

Required

Bachelors or better.

Experience

Required

5 years :

Project and Financial Management

Licenses & Certifications