Member Relations Lead

Member Relations Lead

New York, USA

On Site + Travel

Work Authorization Required

Compensation : $185,000 OTE ($110k base + $75k Uncapped Bonus Tied to Performance)

Meaningful early equity at our ground-floor valuation with >

100x upside potential

Intra-USA relocation package available

About Aurora

Aurora is the operating system for high-performance living.

Our mobile app empowers the world's top founders, athletes, and family offices to master their relationships, exploration, and longevity across 5 lifestyle categories : travel, dining, experiences, luxury goods, and wellness.

To date, we have :

• ⁠⁠raised $4m in funding from Tier 1 investors and entrepreneurs, including the founder of Velocity Black, early investors in Supercell & Deliveroo, the founder of Cleo, the President of VistaJet, and top NBA and Premier League athletes
• ⁠⁠⁠achieved industry-leading engagement with our paying customers, with an extensive waiting list wanting access to the product
• ⁠⁠⁠built a proactive, seamless product described as ‘magic’ by our members

We are now expanding our team as we grow our membership base globally.

The Member Relations Lead

Our core team of 16 is searching for a full-time Member Relations Lead to own our end-to-end member relationship management, from first point of contact to renewal.

You will work directly with our Co-Founders, Founding Lifestyle & Travel Strategists, Product & Engineering team, and Operators to design, organize, and execute a high-performance business development and stellar ongoing membership experience function.

This role reports directly to Aurora's CEO, and has the potential to rapidly grow into a senior leadership position across Business Development, Member Relations, and Growth.

This is an opportunity to play a central role in building and growing the world's highest-impact member onboarding and experience function, developing an ultra-high-performance member community that relies on our AI-first platform daily to master their relationships, exploration, and longevity.

Our Principles

We’re a team of tier-1 investor-backed and exited operators united by our five core principles :

Why Aurora :

$100bn opportunity at the intersection of technology, luxury, and longevity

About the Founders

Aurora was founded in 2024 by :

Our Chairman is Alex Macdonald, founder of digital concierge Velocity Black (acquired by Capital One for $300M).

We’ve raised >

$4M from tier-1 investors in this space, including Boost Capital Partners, Koro Capital, Insiders VC, EQT Angel Fund, the Founder of Cleo, a16z scout fund, the Founder of Wander, the Co-Founder of Vise, the Founder of Velocity Black, tier-1 athletes from the NBA and Premier League, and the President of VistaJet US.

Requirements

Key Responsibilities :

Who You Are :

Benefits