Talent.com
Sr. Director, Chief of Staff, Strategy & Operations NA VCS

Sr. Director, Chief of Staff, Strategy & Operations NA VCS

Denver StaffingDenver, CO, US
1 day ago
Job type
  • Full-time
Job description

Visa Commercial Solutions Chief Of Staff For North America

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Commercial Solutions (VCS) is a rapidly growing team focused on providing innovative payment solutions to businesses and governments worldwide. We collaborate with Financial Institutions and Fintechs to deliver frictionless experiences that streamline critical business processes such as expense management, compliance, and vendor payments. Our goal is to enhance cash flow, productivity, and efficiency for our clients.

Chief of Staff for North America VCS

As the Chief of Staff for North America VCS, you will work closely with the SVP, Head of North America VCS, providing strategic and operational support to drive the strategy and transformation of NA VCS. You will collaborate across the NA VCS Leadership Team and with global partners to ensure alignment, execution, and continuous improvement of our business objectives. You will be successful in this role if you :

  • Have organizational intelligence, allowing you to navigate complex structures, influence outcomes, and build strong partnerships across the enterprise.
  • Can anticipate and avert problems before they escalate, ensuring business and operational process continuity and effective risk management.
  • Can grasp and add value to the leader's vision, providing thoughtful feedback, strategic insights, and actionable recommendations to drive best, highest use of time and resource and advance the agenda.
  • Are a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.

Key Responsibilities

Strategy & Operations

  • Coordinate and drive strategic business decisions related to revenue generation, expense control, business optimization, investments, and resource allocation.
  • Lead the annual operating plan and multi-year outlook process in close partnership with Finance, strategy and key business partners.
  • Drive key strategic, financial, and operational activities, including leading business reviews, executive client councils, off-sites, OKR planning, regular OKR reviews, and proactively highlighting areas requiring attention.
  • Manage the North America VCS Sales Incentive Plan (SIP) structure, including SIP planning, adjudication, and process improvement.
  • Partner with the global sales ops lead to incorporate global guidance into NA region SIP planning, adjudication, OKR / MBO planning, and roll-up processes.
  • Develop metrics and reporting that promote behaviors maximizing both short-term and long-term revenues and ensure consistency in target setting and program execution.
  • Provide pipeline insights, ensure coverage of opportunities and capacity to pursue key initiatives, and partner with sales excellence teams to improve pipeline hygiene.
  • Lead special projects, ranging from spinning up new processes to addressing time-sensitive requests from senior management.
  • Execution
  • Serve as a strategic advisor, organizing and prioritizing critical information and data to enable efficient decision-making.
  • Deliver on a wide range of strategic initiatives.
  • Lead a team, ensuring quality, high performance and coaching for professional growth.
  • Partner with Global teams, Product groups, Sales, Operations, Risk, Marketing, Communications, Legal, Strategy, Interchange / Pricing and Finance to advocate and be the ambassador for VCS.
  • Change Management & Executive Support
  • Lead continuous change management, creating automated processes and controls to increase team productivity and improve operations.
  • Drive organization for the SVP, Head of VCS NA through helping to manage preparation of calendar, events, client meeting and senior executive engagements.
  • Help senior executives navigate through matrixed asks, bringing more clarity to ambiguous situations and supporting effective data collection and decision-making.
  • Culture, Collaboration & Process Improvement
  • Lead continuous process improvements, creating automated processes and controls to increase team productivity, particularly around SIP management and pipeline practices.
  • Champion and energize initiatives, leading the NA VCS team's participation in the Visa Payments Forum and North America Market Kick Off (NAMK) and other industry events, and ensuring best-in-class contributions.
  • Proactively identify opportunities to improve employee engagement & recognition.
  • Enablement & Knowledge Management
  • Ensure training is meaningful and addresses the needs of both Generalists and Sales Specialists, developing content as needed.
  • Partner to enhance reporting for NA VCS sales and leadership teams, and lead knowledge management initiatives to support segment leads.
  • Communications
  • Develop and maintain internal communications, including weekly leadership team meetings and newsletters, to empower, align, and motivate the team.
  • Coordinate and prepare materials for key events such as executive meetings, all-staff meetings, CEO updates, and client councils / forums.
  • Work with cross-functional stakeholders to collect, prioritize, and communicate key business topics and developments.
  • Proactively seek and share success stories to demonstrate progress against scorecards and important milestones.
  • This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Visa will accept applications for this role until at least August 11, 2025.

    Qualifications

    Basic Qualifications :

  • 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters / MBA / JD / MD), or a minimum of 5 years of work experience with a PhD
  • Preferred Qualifications :

  • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
  • 10+ years of experience, including at least eight years of experience in management consulting or strategy organization
  • Demonstrate excellent communication skills, both verbal and written, and are comfortable presenting to broad audiences.
  • Proven experience in project management and managing cross-functional teams.
  • Take decisive action after analyzing relevant information and ensure personal and team efforts are aligned with functional objectives.
  • Are adept at explaining complex business and technical concepts in an approachable way.
  • Are comfortable working in fast-paced environments, integrating global guidance into regional execution, and driving successful outcomes.
  • Have a strong sense of urgency, high learning agility, and a technology / digital-first approach.
  • Continually seek new perspectives, value diversity of thought, and have a passion for fintech and the payments ecosystem.
  • Work Hours : Varies upon the needs of the department. Travel Requirements : This position requires travel 5-10% of the time. Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as te

    Create a job alert for this search

    Chief Of Staff • Denver, CO, US

    Related jobs
    • Promoted
    Vice President, Digital Strategy & Collaboration

    Vice President, Digital Strategy & Collaboration

    FCCSGreenwood Village, CO, US
    Full-time
    The Vice President, Digital Strategy & Collaboration will serve as a senior leader responsible for convening stakeholders across the Farm Credit System to advance shared understanding, foster c...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Director, Operations Lead & Strategy

    Associate Director, Operations Lead & Strategy

    RaytheonAurora, CO, US
    Full-time
    Associate Director, Operations Lead & Strategy Enterprise Services Applications Operations Supply Chain & Engineering.The following position is to join our RTX Enterprise Services team : .The Associ...Show moreLast updated: 1 day ago
    • Promoted
    Director, Strategy & Execution

    Director, Strategy & Execution

    Pioneer Management ConsultingDenver, CO, US
    Full-time
    At Pioneer Management Consulting, we believe people are at the heart of every successful transformation.We started Pioneer in 2009 with a simple idea : create jobs people love, serve companies we ad...Show moreLast updated: 22 days ago
    • Promoted
    Senior Director Strategic Operations

    Senior Director Strategic Operations

    FortiveAurora, CO, US
    Full-time
    We are seeking a strategic, highly organized Chief of Staff to support the COO in driving operational excellence across the field organization. This role is pivotal in managing the rhythm of the bus...Show moreLast updated: 1 day ago
    • Promoted
    Lead Director, Aetna Technology Strategy & Operations

    Lead Director, Aetna Technology Strategy & Operations

    CVS HealthDenver, CO, US
    Full-time
    Aetna Technology Strategy & Operations Leader.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about tran...Show moreLast updated: 1 day ago
    • Promoted
    Sr. Manager - Risk & Identity Solutions, Strategy & Business Operations

    Sr. Manager - Risk & Identity Solutions, Strategy & Business Operations

    Denver StaffingDenver, CO, US
    Full-time
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...Show moreLast updated: 1 day ago
    • Promoted
    Director Strategy & Analysis and Contract Operations

    Director Strategy & Analysis and Contract Operations

    Denver StaffingDenver, CO, US
    Full-time
    Director, Strategy & Analysis and Contract Operations.The Director, Strategy & Analysis and Contract Operations is responsible for directing and conducting pricing analysis of government policy and...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Director, Clinical Strategy & Operations

    Director, Clinical Strategy & Operations

    Imagen TechnologiesAurora, CO, US
    Full-time
    Director, Clinical Strategy & Operations.Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI devel...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    Director, Strategy & Execution

    Director, Strategy & Execution

    Denver StaffingDenver, CO, US
    Full-time
    Director, Strategy & Execution Consulting.At Pioneer Management Consulting, we believe people are at the heart of every successful transformation. We started Pioneer in 2009 with a simple idea : crea...Show moreLast updated: 21 hours ago
    • Promoted
    Director, Corporate Strategy

    Director, Corporate Strategy

    Denver StaffingDenver, CO, US
    Full-time
    DaVita is committed to an unwavering pursuit of a healthier tomorrow for our patients, teammates, and physician partners. As a leader in kidney care, we have a unique opportunity to redefine how car...Show moreLast updated: 1 day ago
    • Promoted
    Strategy and Operations Manager

    Strategy and Operations Manager

    Denver StaffingDenver, CO, US
    Full-time
    Cribl Data Observability Software.What does that mean? It means we are a serious company that doesn't take itself too seriously. and we're looking for people who love to get stuff done, and laugh a...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Senior Director, Clinical Operations

    Senior Director, Clinical Operations

    Denver StaffingDenver, CO, US
    Full-time
    Senior Director, Clinical Operations.Japan with operations in the U.With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discov...Show moreLast updated: 21 hours ago
    • Promoted
    Sr. Specialist Lead - Elevator

    Sr. Specialist Lead - Elevator

    undefinedGolden, CO, US
    Full-time
    Cheers to creating an incredible tomorrow! .At Molson Coors, we tackle big challenges and defy the status quo.With a proud legacy of excellence, an incredible portfolio of beer, seltzers, sp...Show moreLast updated: 25 days ago
    • Promoted
    • New!
    Sr. Manager, FP&A Systems & Insights

    Sr. Manager, FP&A Systems & Insights

    Colorado StaffingBroomfield, CO, US
    Full-time
    Manager, FP&A Systems & Insights.Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests.We own and operate...Show moreLast updated: 21 hours ago
    • Promoted
    Director of Strategic Portfolio Operations

    Director of Strategic Portfolio Operations

    Denver StaffingDenver, CO, US
    Full-time
    Director Of Strategic Portfolio Operations.We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and c...Show moreLast updated: 1 day ago
    • Promoted
    Strategy and Operations Manager

    Strategy and Operations Manager

    Colorado StaffingDenver, CO, US
    Full-time
    Cribl Data Observability Software.What does that mean? It means we are a serious company that doesn't take itself too seriously. and we're looking for people who love to get stuff done, and laugh a...Show moreLast updated: 8 days ago
    • Promoted
    Sr. Manager, FP&A Systems & Insights

    Sr. Manager, FP&A Systems & Insights

    Vail ResortsBroomfield, CO, US
    Full-time
    Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination re...Show moreLast updated: 5 days ago
    • Promoted
    Director, Construction Field Ops - Corporate Field Operations

    Director, Construction Field Ops - Corporate Field Operations

    Colorado StaffingEnglewood, CO, US
    Full-time
    This role requires the ability to work lawfully in the U.As Director Of Construction, you will be responsible for solving OSP construction issues at scale, writing standards, fleshing out how to be...Show moreLast updated: 1 day ago