General Manager

General Manager

As a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they're enjoying a birthday party, the caf, or attractions.

You're excellent at leading by example and leading through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards.

Qualifications

• 18 years of age or older and completed high school diploma or equivalent education.
• Have completed your high school diploma or equivalent education; Associates or Bachelor's degree preferred.
• Have a minimum of 3 years of overall management experience in a high customer volume industry (think entertainment, fitness, retail, restaurant, etc.).
• Have at least 2 years of sales experience; membership sales preferred.
• Understand how to leverage P&L reports to set and manage business revenue goals.
• Have demonstrated experience hitting or exceeding company KPI's.
• Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Are available to work nights, weekends, and holidays as needed.
• Are results-driven, reliable, detail-oriented, and organized.
• Are able to stand for long periods of time and lift a minimum of 20 pounds.

Physical Requirements

Responsibilities

Under the direction of the District Manager, the General Manager oversees daily park operations and 3 key areas that make our parks stand out :

Team Members & Customer Service

Revenue & Expense Management

Facility Compliance & Safety

Key Performance Metrics

The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor / payroll %, NPS, safety, compliance, and staffing.

Compensation ranges from $75,000-85,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).