Customer Migration Specialist

A company is looking for a Customer Migration Specialist to guide customers through the transition to a new self-service platform.

Key Responsibilities

Proactively assist customers in migrating to the new platform and guide them through the implementation process

Develop scalable communication strategies to engage customers and drive adoption of the new platform

Collaborate with customers and internal teams to address feedback and enhance the migration experience

Required Qualifications

Associate's degree or higher in business administration, management, or a related field preferred

Three to five years of experience in customer success or a client-facing role, preferably in a SaaS environment

Experience with technical documentation or API usage instructions is a plus

Familiarity with process management and change management is beneficial

Ability to gather and document detailed customer feedback regarding technical integration