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Job DescriptionJob Description
At Better Life Plans, the Supervisor has a vital role in ensuring their team is supported and has the tools, training, and resources they need to execute their responsibilities effectively. The Supervisor’s function is to manage their team on issues regarding all aspects of a lawsuit, including drafting answers, timely filing, oversight of post-filing procedures, and general accuracy and accountability of the litigation support process. They will ensure the consistency and quality of their team and assist with managing the relationship with Partner Companies and Attorneys. They will need to effectively communicate updates between the Team Members, Upper Management, state Attorneys, and Partner Companies. Below is a list of primary responsibilities and requirements of the BLP Supervisor.
Responsibilities :
- Review lawsuit intake and volume, address issues and escalations with the team and Manager
- Oversee workflow of cases and accuracy of operational expectations
- Facilitate questions regarding lawsuits from team members and Client Service Representatives
- Address escalated issues regarding lawsuits
- Communicate monthly performance results and coach as needed
- Identify performance issues and address with team members
- Identify training opportunities and develop training plans for their team, coach as needed
- Communicate process and procedure updates and reminders
- Troubleshoot problems and concerns, and develop solutions when possible
- Document and archive all team communication
- Complete and communicate quarterly conversations and Annual Reviews with Paralegals
- Communicate with State’s Attorneys on updates with state-specific processes
- Coordinate with involved parties regarding lawsuit questions and concerns
- Address any company policy or personnel issues and escalate as needed
- Hold others accountable for their action and performance
- Assist with recruiting, hiring, onboarding, and training of new paralegals
- Track, review, and approve all time and attendance, including, but not limited to, PTO, VTO, and OT
- Assist with BLP quarterly projects as needed
- Other projects as assigned
Qualifications : Required :
Paralegal certification, similar legal services degree, or 3+ years of paralegal experienceExperience working across and filing in multiple jurisdictionsMinimum of 2 Years of experience in Legal Case Management, with experience working cases through the complete case fileAbove average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPointProactive in finding solutions while also using discernment when escalating issuesDemonstrates ownership of work and maintains excellent quality standardsAbility to communicate both verbally and in written format at a high levelAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients.Bachelor’s degree in Pre-Law, Business, Communication, or other similar field3+ years of leadership experienceFamiliar with FDCPA guidelines.Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.Start date : 01 / 12 / 2026
Full time; Exempt role; Weekly Pay
$55,000 annual salary (non-negotiable and firm)
Schedule : Monday - Friday (9 : 00am-5 : 30pm EST)
You will also be eligible for the following benefits :
Medical, Dental, and Vision Insurance, plus other voluntary employee-paid benefits, following 30 days of employmentCompany-Paid Benefits, including Short-Term , Long-Term , Life and AD&D Insurance (1x annual covered earnings up to $50,000)Financial Well-Being, Employee Assistance, and Caregiver Support ProgramsAdoption Assistance Program401(k) with employer matchPaid Time Off (PTO), in accordance with the Company’s accrual schedule and PTO policyFloating Holiday and 10 Company-Paid Holidays, in accordance with Company policyInsperity Training and DevelopmentAn Equal Opportunity Employer
We do not discriminate based on , , , , , , , genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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