Sr. Manager, Customer Success

Senior Manager Of Customer Success Managers

Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our team. In this role, you will oversee a team of Customer Success Managers to ensure our customers achieve their desired outcomes while maximizing their value from our products and services. You will play a crucial role in driving customer satisfaction, retention, and growth, and will work closely with cross-functional teams to enhance the overall customer experience.

Your day to day will include :

• Leading, mentoring, and developing a team of Customer Success Managers, fostering a culture of excellence and accountability.
• Developing and implementing customer success strategies to drive adoption, engagement, and retention.
• Establishing strong relationships with key customer stakeholders to ensure their needs are met and exceeded.
• Analyzing customer health metrics and providing insights to improve customer satisfaction and reduce churn.
• Developing reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership.
• Collaborating with Sales, Product, and Support teams to align on customer needs and drive holistic solutions.
• Advocating for customer feedback and insights in product development and improvement initiatives.
• Identifying areas for improvement in customer success processes and implementing best practices to enhance efficiency and effectiveness.
• Driving the adoption of tools and technologies to streamline customer interactions and reporting.
• Leading customer success initiatives and projects aimed at improving the customer journey and outcomes.
• Developing training and resources for the CSM team to ensure they are equipped to support customer needs effectively.

What you bring to the team :

Why Proofpoint?

At Proofpoint, we believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. We offer :

Our culture is rooted in values that inspire belonging, empower purpose, and drive success every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to apply : Submit your application here.