HR Operations Coordinator

HR Operations Coordinator

The HR Operations Coordinator reports to the Senior Manager, Human Resource Operations and plays a pivotal role in delivering seamless and efficient HR services across the organization. This position supports daily HR operations, manages end-to-end employee lifecycle logistical processesincluding onboarding, transfers, and offboardingand utilizes platforms such as Workday and ServiceNow to promote knowledge share and elevate the employee experience. By ensuring accuracy, consistency, and responsiveness in HR service delivery, the coordinator contributes to a high-performing and people-centric workplace.

Job Responsibilities

Coordinate onboarding / offboarding logistics and completes job transactions using Workday. Maintains accurate employee records and ensures data integrity across systems.

Manages HR service requests and escalations via ServiceNow. Monitors ticket queues, resolves Tier 1 issues, and escalates complex cases appropriately.

Participates in cyclical project work, manages checklists, and tracking.

Collaborates and supports the HR Operations team with ongoing process enhancement recommendations, data audits, and documentation as needed.

Education : Bachelor's Degree in Human Resources or equivalent

Minimum Requirements :

12 years of experience in HR operations or shared services

Hands-on experience with Workday (HRIS) and ServiceNow (ticketing / workflow)

Salary Range : $26.45-$33.70 / hour

Location : Remote opportunity with availability to travel to NC production sites as needed in the Durham, NC area.