Overview
As a Restaurant Office Administrator, you'll support both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you'll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.
Pay
Base pay range : $44,000.00 / yr - $54,000.00 / yr
What You Will Get
- 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
- 401(k) with Company Match
- Health & Flexible Savings Accounts - Health and Dependent Care
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Paid Time Off
- Access to Team Member Relief Program
- Wellness and Mental Health Support
- Everyday Benefits program including insurance coverage (pet, life, auto, home / property) and employee discounts
- Team Member Rewards, Milestone Recognition and Referral Bonuses
- Career Development Opportunities
Responsibilities
Oversee and maintain all back-office procedures and administrative systemsTrack and manage marketing collateral, office supplies, and uniform inventoryManage gratuity systems and daily cash reconciliationPrepare and process invoices using the Crunchtime systemMaintain daily Wine Club Membership data entry and support reservation systemEvent and Administrative Support
Handle booking and execution of all private eventsProcess vacation requests and payroll-related mattersSupport Team Members with policy, payroll, and benefits questionsAssist with screening applications and processing employment paperworkMaintain back-office organization, cleanliness, and securityTrack health and safety certifications and ensure required postings are up to dateTeam and Operations
Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and proceduresTrain and support the Office Assistant to act as a weekend / vacation backupAttend meetings and provide updates on administrative and event-related mattersCoordinate with kitchen and management teams to ensure event timelines are metGuest Experience
Answer phone calls and assist Guests with professionalism and careConduct post-event follow-ups to ensure Guest satisfactionRetrieve and verify custom event décor and amenities to meet Guest expectationsRepresent Cooper's Hawk values and create a respectful, positive, and professional work environmentAdditional Duties
Coordinate monthly Wine Club events and private dining experiencesMaintain banquet materials and supplies to ensure flawless event executionEnsure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and EventbriteCelebrate milestones and support a culture of hospitality and excellenceWhat You Will Bring
Must represent Cooper's Hawk valuesSix months of supervisory experienceCash handling experienceOne year of event planning experience requiredOrganized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervisionActs as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliersManages competing priorities under strict deadlines, problem-solving skills and attention to detailTeam-focused with a commitment to creating community with team members and guestsEnjoys working with people and enthusiastic about corporate and social event managementExcellent analytical and problem-solving skillsExcellent verbal and written communication skills; ability to read, understand and communicate in EnglishDemonstrates financial and business acumen and strong intrapersonal skillsProficient in Microsoft Office SuitePreferred certifications include ServSafe and state / local licensing requirementsMust be able to work up to 40 hours per week in a variety of shiftsCooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits may vary.
Location : Northville, MI
J-18808-Ljbffr
