Senior Manager, Total Rewards and HR Operations

Senior Manager, Total Rewards and HR Operations

G'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you :

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 20242025 for Co-Selling Excellence award.

The Opportunity

We are seeking a highly analytical, strategic, and process-oriented leader to optimize how we reward, grow, and empower our global team of Rocketeers. This is a critical, multi-faceted role where you will design and implement global strategies while leading and mentoring a team of four analysts / specialists. You will also be deeply hands-on, personally driving complex analysis, system configuration, and data modeling. You will ensure our talent and rewards strategies are competitive, our workforce is aligned with business needs, and our People processes are scalable and compliant through effective HR technology management.

You will be a strategic partner responsible for optimizing our company's most critical asset : our people. Reporting directly to the COO, you will bridge the gap between financial strategy, business operations, and talent management. This highly visible role requires a proven leader who can not only manage complex data and cycles but also drive alignment across senior leadership to ensure we have the right talent, in the right place, at the right time.

What You'll Be Doing : Core Responsibilities

This role requires a blend of strategic foresight, operational excellence, and cross-functional leadership. Your key responsibilities will include :

What You'll Bring : Essential Experience & Competencies

Perks

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of