Senior Catering Sales Manager
Description
Position is responsible for booking and finalizing catering-only business. Recommends program and procedural changes.
ESSENTIAL DUTIES / RESPONSIBILITIES
Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.
while maximizing banquet space to meet / exceed revenue goals. Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
Plan, upsell and detail the meeting / function with the client including : space requirements, times, equipment, menus, themes / decorations, etc.
Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
Prepare status and period end reports. Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
Professional and positive communication to both guests and fellow employees. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
Time Management : Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
Represents themselves, the hotel and the company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
Qualifications
Knowledge
- Requires knowledge of advanced catering sales techniques.
- Proficient in Marriott CI / TY
- Requires highly developed customer service skills.
- Requires ability hear, speak, read and write English fluently.
- Requires effective business writing skills.
Abilities
- Understand and follow verbal / written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching, feedback and training.
- Assist with mentoring catering managers
- Advanced catering selling skills.