Regional Manager

Lead the Welcome. Set the Standard. Love What You Do.

Location : Walnut Creek, CA | Company : Rutherford Management Company

The Regional Manager will be responsible for all operations of each residential apartment community assigned and working to identify opportunities to maximize income and reduce expenses while providing quality leasing and living experiences for residents. The Regional Manager will oversee Community Managers and their property team members and work to manage the owner objectives outlined in the operating budget and as communicated by the Director of Operations.

Essential Duties :

• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio.
• Work with the Community Managers and others to develop and implement market plans to drive occupancy and revenue growth.
• Oversee occupancy management and leasing activities.
• Supervise production and management of appropriate revenue growth, adherence to delinquency management, policy and procedure compliance, and the financial performance of each assigned property to ensure investor goals and expectations are being met.
• Conduct regular property inspections to ensure that the appearance, curb appeal, and physical aspects of the properties meet Rutherford's established standards.
• Create and maintain 10-year Majors plan for each property which includes thorough property inspections, ROI analysis on rehab projects, gathering the necessary bids to set budgets, executing contracts on approved projects, gathering compliance documents, and driving projects to completion.
• Monitor all site administration functions with timely and accurate production of all reporting documentation.
• Perform routine safety inspections to maintain management functions by staying up to date with safety standards and potential liability risks.
• Maintain a current accurate assessment of the physical plant and operations to limit exposure for investors and the company.
• Lead Community Managers by interviewing, hiring, training, and managing their performance in accordance with Company policies, values, and business practices.
• Oversee the appropriate and adequate staffing at each community.
• Supervise the acquisition, development, and management of community team members.
• Work to build professional relationships with residents and ensure exceptional service is being provided.
• Promote client satisfaction and retention through timely reporting and on-going communication about the performance of the properties.
• Respond promptly to client / owner concerns, questions, issues, and requests.
• Prepare reports when necessary to ensure timely communication to investors, which may include the following, but are not limited to : budgets & variance, occupancy status, leasing activity, delinquency updates, pricing / marketing or renewal strategies, and lease expiration management.
• Work toward continuous quality improvement.
• Stay current with changing technology, including software and job specific programs.
• Uphold, support, and promote all company policies and procedures.

Supervisory Responsibilities :

The Regional Manager has supervisory responsibility for the Property Operations Department including at least (2) subordinate supervisors as varies based on the property location.

Qualifications :

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education / Experience :

Language Skills :

Mathematical Skills :

Reasoning Ability :

Certificates, Licenses, Registrations :

▪ ARM, CPM, or CAM designation preferred

Background Check and Drug Screen Required