Italian Speaking Customer Service for Manufacturing industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment is a leading agency dedicated to helping candidates find jobs in their native language abroad, specializing in industries such as social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. We are currently seeking an Italian Speaking Customer Service representative within the manufacturing industry. This role offers an exciting opportunity for individuals looking to leverage their language skills while working in a dynamic and growing sector. As part of our commitment to connecting top talent with the ideal employers, we ensure that our recruitment process is thorough and tailored to meet the needs of both candidates and companies. If you're passionate about delivering exceptional customer service and have a strong command of the Italian language, we want to hear from you! Join us at Patrique Mercier Recruitment, owned by The House of Mercier, and take the next step towards achieving your career aspirations in an international environment.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients in the manufacturing industry.
• Resolve customer inquiries and issues efficiently while maintaining high standards of service.
• Communicate effectively with clients via phone, email, and chat in Italian and English as required.
• Process orders, returns, and exchanges while ensuring accurate documentation.
• Collaborate with internal teams to enhance customer satisfaction and streamline processes.
• Maintain an up-to-date knowledge of product lines and company policies.
• Gather customer feedback to contribute to product improvement and service enhancement.