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Scripps Health
Patient Service Representative - Float Pool - EncinitasScripps Health • Encinitas, CA, USA
Patient Service Representative - Float Pool - Encinitas

Patient Service Representative - Float Pool - Encinitas

Scripps Health • Encinitas, CA, USA
30+ days ago
Salary
$23.92–$30.83 hourly
Job type
  • Temporary
Job description

Job Description

This is a Casual position (per diem/non-benefitted – minimum two shifts per month) with a varied day shift schedule located at our Scripps Clinic in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

  • Made Becker’s 150 Top Places to Work for 2024
  • Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
  • #5 in Fortune Best Workplaces in Healthcare 2023
  • #78 in PEOPLE Companies that Care 2023
  • #95 in Fortune 100 Best Companies to Work for 2023
  • Nearly a quarter of our employees have been with Scripps Health for over 10 years

Join a caring team supporting Scripps Clinic – Encinitas as a Patient Service Representative in the Float Pool department. You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Position Pay Range: $23.92-$30.83/hour

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requirements

Requirements

Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

  • 1 or more years of experience customer service or healthcare/medical office environment preferred.
  • Prior patient scheduling experience.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
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Patient Service Representative - Float Pool - Encinitas • Encinitas, CA, USA

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