Director of Operations

Director Of Operations

The Director Of Operations is a key leadership position responsible for growing a team of people who will effectively execute the company's business strategy. Operational leaders are empowered to drive the financial success of multi-million-dollar communities and assets within a defined portfolio / region while providing strategic leadership, management oversight and accountability for several areas of performance including property operations, portfolio financial results, compliance, talent acquisition, team member development, customer and resident satisfaction, asset preservation, service, facilities & expense control. You ensure that established business strategy and financial performance targets are achieved or exceeded.

Responsibilities :

• Drive operational improvement at the communities assigned to you through hiring and developing a stable well-trained team of professionals who understand and drive excellence at the community and with resident satisfaction.
• Build a team of direct reports and community team members that understand the importance of executing an exemplary resident experience, receiving excellent and respectful service every day.
• Hire, train, mentor and develop future leaders and community team members. Proactively manage underperformers by training them, developing them and respectfully off boarding those who are not performing.
• Quickly learn how to navigate and use the computer software programs.
• Maintain ethical, professional, respectful, and courteous relationships with homeowners, board of directors and teammates. Follow all local, federal, and state regulations.
• Ask questions, think strategically and lead your team with a Founder's Mentality while being an integral and key part of the community association management leadership team.
• Proven successful oversight of multiple communities.
• Manages the accounting team and assists with the budget, fiscal management and financial health of the branch.
• Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention.
• Identify organic and inorganic growth opportunities within the branch.
• Assist with business development at the branch.
• Align with branch leaders regarding all initiatives.
• Other duties as assigned.

Requirements :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.