Business Support Specialist

Business Support Specialist

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces! This is a remote role.

If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients. We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Millennium is committed to providing its customers with superior service. Our employees enjoy a relaxed environment and are provided with a terrific benefits plan. Employees who are employed at Millennium often remain at Millennium many for the duration of their careers. Formal training is provided for this remote full-time, hourly nonexempt position.

What Skills Do I Need?

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software / hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Beauty Industry Knowledge a plus

What Will I Be Doing?

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer's needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo's products, integrations, and business scenarios.

Requirements :

We Offer :

Paid Time Off (PTO) and Holidays Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you'll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What's even better? Millennium Systems International fully covers the entire cost100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we've got your backMillennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You'll be eligible to enroll in our robust 401(k) plan. When you do, you'll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It's our way of helping you build a brighter tomorrow. Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy's online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we're here to support your development every step of the way.