Director of Associate Experience

A company is looking for a Director, Associate Experience.

Key Responsibilities

Develop and implement the strategic vision for the Associate Experience team

Transform the service desk into a proactive, service-oriented model focused on associate enablement

Oversee associate service operations, ensuring high standards of quality and efficiency

Required Qualifications

Bachelor's degree in a relevant field; Master's degree is a plus

10+ years of experience in a leadership role within a service-oriented environment

Demonstrated experience in transforming a traditional help desk into a modern organization

Strong understanding of service management principles and methodologies

Proven ability to lead and motivate a diverse team