Senior Analyst, Business Strategy & Operations (Recurring Services Focus)

Sr. Analyst - Business Operations & Strategy (Recurring Services Focus)

Ready to be a Titan?

The Sr. Analyst - Business Operations & Strategy (Recurring Services Focus) is an integral role on the Revenue Strategy & Operations team directly partnering with the function leaders to make ServiceTitan's Recurring Services (RS) customers extraordinarily successful. The Strategy & Operations team is responsible for building and maintaining the foundation that allows ServiceTitan to achieve its goals in Customer Implementation, Gross and Net Revenue Retention, Adoption, and Sentiment.

This specific role will focus on a mix of strategic and operational projects supporting RS, especially Implementation and Success, while also working closely with counterparts who own other components of the customer journey (GTM, Product, Customer Support, Revenue Solutions and Systems, etc.) to optimize the end-to-end experience. The role will include a mix of (1) oversight of day to day operations, process, and production of the RS program; (2) process optimizations to design a best in class Implementation and Customer Success experience for our customers; and (3) strategic "special projects" focused on high-level impact RS can drive for ServiceTitan. The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S / he will be able to quickly jump in and take day-to-day ownership of key RS initiatives and their outcomes.

What you'll do :

• Take ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
• Use SQL / Tableau to construct data sets and build dashboards reporting on the program's health and key initiatives
• Generate and present insights / recommended actions to senior leadership to help drive outcomes for our team
• Look around corners to understand where opportunities exist to improve team efficiency and customer experience

Operational Strategy :

Special Projects :

What you'll bring :

Be Human With Us :

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer :

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.