GCPO APAC Team Leader

Global Customer Protection Operations (GCPO) APAC Team Leader

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About the Role

Are you a natural leader with a passion for delivering exceptional customer service while driving operational excellence? Join the Global Customer Protection Operations (GCPO) team as a GCPO APAC Team Leader, where you will play a pivotal role in inspiring internal teams and managing key partner relationships. This is an exciting time to join GCPO, as we continue our growth journey in 2025 and beyond. This role requires adaptability and flexibility you will be leading front-line teammates, managing partner relationships, and / or spearheading business improvements depending on organizational needs.

What You Will Accomplish

• Customer Experience Excellence : Champion exceptional customer experiences across internal teams and external partners, ensuring high satisfaction and quality standards.
• Performance Leadership : Monitor, analyze, and optimize performance metrics to meet or exceed customer service and partner goals.
• Team & Partner Development : Lead, mentor, and coach internal teammates, while also building strong engagement with outsourcing partners to ensure consistent operational standards.
• Operational & Business Planning : Anticipate demands, support business planning activities, and implement process improvements to enhance efficiency and scalability.
• Change Leadership : Guide teams and partners through change, ensuring smooth adoption of new processes, systems, and policies.
• Problem Solving & Innovation : Identify trends, troubleshoot issues, and recommend improvements that drive operational and customer experience excellence.
• Relationship Management : Act as the main point of contact for partners on performance and customer experience concerns, maintaining strong collaborative relationships through regular reviews.
• Flexibility in Coverage : Support business needs through non-standard working hours (weekends, holidays, late cover) and international travel as required.

What You Will Bring