Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockWarwick, RI, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #38682

    Create a job alert for this search

    Team Leader • Warwick, RI, US

    Related jobs
    Team Leader

    Team Leader

    Imperiall, Inc.Warwick, RI, US
    Full-time
    Quick Apply
    Days : Mon - Fri (possibly Saturday).Hours per Week : at least 40h (overtime opportunity).We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact th...Show moreLast updated: 30+ days ago
    • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Rhode Island StaffingWarwick, RI, US
    Full-time +2
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 10 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataNewport, RI, US
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 3 days ago
    • Promoted
    Team Lead

    Team Lead

    Tempur SealyProvidence, RI, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzWakefield, Rhode Island, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 29 days ago
    • Promoted
    • New!
    Front End Service Team Associate

    Front End Service Team Associate

    Rhode Island StaffingWarwick, RI, US
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 10 hours ago
    • Promoted
    Full Time - Fulfillment Team Lead - Day

    Full Time - Fulfillment Team Lead - Day

    Lowe'sAbington, MA, US
    Full-time
    Coach and model service excellence through accurate and high quality picking, staging, and order validation.Respond to customer and associate questions, resolve issues, and escalate when needed.Bal...Show moreLast updated: 2 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockBrockton, MA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Team Leader

    Team Leader

    Rhode Island StaffingWesterly, RI, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to continuously...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Bankruptcy Team Lead Specialist

    Bankruptcy Team Lead Specialist

    NY StaffingProvidence, RI, US
    Full-time
    Come join our amazing team and work from home! The Bankruptcy Team Lead will be responsible for monitoring residential mortgage loans in the Bankruptcy process to minimize potential losses and pres...Show moreLast updated: 10 hours ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Rhode Island StaffingWarwick, RI, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show moreLast updated: 10 days ago
    • Promoted
    Associate Director, Housing and Residential Life Business Services

    Associate Director, Housing and Residential Life Business Services

    InsideHigherEdKingston, Rhode Island, United States
    Full-time
    Associate Director, Housing and Residential Life Business Services.Non-Union Non-Classified Staff.Anticipated Salary Hiring Range : $90,000 - $95,000. The search will remain open until the position h...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Bankruptcy Team Lead Specialist

    Bankruptcy Team Lead Specialist

    Rhode Island StaffingProvidence, RI, US
    Full-time
    Come join our amazing team and work from home! The Bankruptcy Team Lead will be responsible for monitoring residential mortgage loans in the Bankruptcy process to minimize potential losses and pres...Show moreLast updated: 10 hours ago
    • Promoted
    Associate Director, Student Learning Outcomes Assessment and Accreditation

    Associate Director, Student Learning Outcomes Assessment and Accreditation

    InsideHigherEdKingston, Rhode Island, United States
    Full-time
    Associate Director, Student Learning Outcomes Assessment and Accreditation.Non-Union Non-Classified Staff.Anticipated Hiring Salary Range : $85,000 - $98,500. The University of Rhode Island enrolls a...Show moreLast updated: 30+ days ago
    • Promoted
    Community Associate

    Community Associate

    IWGFoxborough, MA, United States
    Full-time +1
    At IWG, we are leading the way.We've built the world's largest workspace network so that our customers can work from wherever, and however, they want. Join us and help us bring more freedom to peopl...Show moreLast updated: 30+ days ago
    • Promoted
    Fulfillment Center Associate

    Fulfillment Center Associate

    Alice WalkMansfield, MA, US
    Full-time
    Alice Walk is a fast-growing women's clothing brand founded on the belief that pairing classic silhouettes with beautiful, high-quality materials is the key to creating a fresh-yet-timeless wardrob...Show moreLast updated: 2 days ago
    • Promoted
    Retail Merchandising Team Lead

    Retail Merchandising Team Lead

    SAS Retail ServicesSutton, MA, US
    Full-time
    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services...Show moreLast updated: 1 day ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeNewport, RI, US
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 3 days ago