General Manager

Overview : At Malibu Jacks, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe and enjoyable environment for families of all ages to experience the best in modern entertainment.

Job Summary : The General Manager will oversee all aspects of park operations, driving growth and development while ensuring effective team management. The ideal candidate will have excellent communication skills, a strong grasp of business functions, budgeting, finance, and leadership abilities. This role requires dedication to running and expanding the business while managing a team of up to 100 members.

Accountabilities :

• Park Operations : Oversee daily operations, ensuring compliance with company policies and OSHA guidelines.
• Staff Management : Collaborate with Human Resources on recruiting, interviewing, hiring, training, and terminating employees. Supervise floor managers and ensure proper staffing levels.
• Cash Handling : Manage cash handling duties, including till preparation, change fund maintenance, and deposit preparations. Ensure cashier personnel adhere to cash handling procedures.
• Attraction Management : Supervise the safe and efficient operation of attractions and oversee their maintenance for optimal performance.
• Strategy and Growth : Design strategies and set growth goals for the park to drive development.
• Reporting : Prepare regular reports for corporate management, including receipts, payouts, and P&L statements, and provide necessary invoices from vendors.
• Customer Service : Address escalated customer complaints and issues while enforcing outstanding service standards.
• Communication : Maintain open communication with team members regarding culture, standards, and updates.
• Marketing and Promotion : Expand the marketing and promotional presence of Malibu Jacks.
• Facility Standards : Maintain high standards of facility appearance, cleanliness, and uniform standards.
• Cost Management : Manage food, part, and labor costs to meet company standards and ensure compliance for private party events.
• Performance Improvement : Manage day-to-day operations, providing solutions to issues such as profit decline and employee conflicts, and identify opportunities for improvement.

Physical Demands :

Join us at Malibu Jacks and play a key role in creating memorable experiences for our guests!

#J-18808-Ljbffr