Program Manager

Role : Program Manager

Location : - Novi, MI or Bay Area, CA

Duration : Contract

Delivery management for a large logistic customer account

Position Description As an Experience Delivery Partner Manager at Client, you will be a part of hyper growth organization working with top fortune 50 companies customers building customized, modern and scalable solution and applications

Responsibilities You will work directly with the customer, vertical & practice head to deliver the services to the customer and build a large team for delivery excellence.

Practical Responsibilities

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing delivery within the business context.
• Leading the delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with delivery partner and client partner to determine the company's services, delivery criteria, and solutions for issues that may arise.

Requirements