Customer Service Advocate

A company is looking for a Customer Service Advocate II who will focus on resolving routine inquiries, issues, or concerns for members and / or providers.

Key Responsibilities

Assess and research routine inquiries, initiating corrective actions as needed

Mitigate complaints to resolve issues during the initial contact

Document member or provider information for quality and performance tracking

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience preferred

Vocational or technical education may be required

Experience in a contact center environment preferred

Continuous learning education may be necessary