Operations Manager (Full-Time)

Operations Manager (Full-Time)

The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete the duties of the Freight Coordinator and Visual Merchandiser based on business needs and / or store volume.

Full-Time Teammate Benefits :

Health : Your physical well-being matters. We provide health options that empower you to take control of your care and make informed decisions for you and your family.

Medical Coverage : Choose between two comprehensive plans. Preventive care is covered at 100%, and all plans include access to virtual care.

Dental and Vision Insurance : Preventive and routine dental and vision care to support your everyday health.

Virtual Care : 24 / 7 access to general, behavioral, and dermatology consultations.

Mental Health Resources : Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self-care tools.

Wealth : We are committed to helping you build financial security, recognize your contributions, and invest in your future.

401(k) with Company Match : Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements. To further support Teammates, Buckle provides discretionary matching contributions to qualifying Teammates.

Health Savings Account (HSA) and Flexible Spending Accounts (FSA) : Pre-tax options for qualified medical and dependent care expenses. Buckle contributes to your HSA if enrolled in the high-deductible medical plan.

Performance Bonuses : Eligible teammates may earn incentive-based bonuses in recognition of their performance.

Teammate Discount : 40% off Buckle products and 25% off Buckle gift cards to support your personal style.

Peace of Mind : We recognize the importance of stability, security, and time to recharge.

Time Off : Vacation is earned on a progressive schedule based on your role and years of service, starting at 80 hours or 120 hours, depending on employment status and prorated for the first partial year. Teammates earn 40 hours of sick time per year, prorated for the first partial year; up to 40 hours of sick time may be carried over from one year to another. Teammates also receive one floating holiday and up to three days of bereavement leave. Salaried teammates receive a paid volunteer day.

Income Protection : Buckle provides company-paid basic life and AD&D insurance, with options to add Teammate-paid supplemental life and disability plans (short term and long term), helping to protect your income if you are unable to work.

Leave of Absence Support : Paid and unpaid time away is available for qualifying situations, with guidance from our Benefits Team to help navigate your options. Salaried teammates who meet eligibility requirements are eligible for medical leave pay, which can be used as paid parental leave for qualifying Teammates.

Supplemental Insurance Options : Accident, critical illness, and hospital indemnity coverage is available for added financial protection.

Additional Benefits : Legal services, identity theft protection, and pet insurance are available to eligible teammates.

Part-Time Teammate Benefits :

We value every teammate and offer meaningful benefitseven for those working fewer hours.

Medical Plan Access : Eligible part-time teammates may choose between two comprehensive medical plans. Preventive care is covered at 100%, and all plans include access to virtual care.

401(k) with Company Match : Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements. To further support Teammates, Buckle provides discretionary matching contributions to qualifying Teammates.

Mental Health Resources : Through our Employee Assistance Program (EAP), teammates have access to free confidential counseling, wellness coaching, and self-care tools.

Paid Leave in Applicable States : Paid leave accrues where required by law; one hour of leave is accrued for every 30 hours worked.

Essential Duties and Responsibilities :

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations :

• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of / day after Thanksgiving and Christmas, based upon store and business needs.
• Complete the Operations Manager daily disciplines.
• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
• Monitor reservation application, including Guest follow-up, team education, and product reservation.
• Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.
• Complete inventory reviews including year-end inventory.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
• Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.
• Receive freight boxes and store transfers through register.
• Report discrepancies through Inventory Manager.
• Maintain all shipment-related paperwork.
• Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
• Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
• Send in recalls and Return to Vendors (RTVs) on a weekly basis.
• Complete special orders and the necessary phone calls to the Guest.
• Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.).
• Organize fixtures and shelving.
• Engage in activities that support a neat, clean, and organized work area.
• Handle all maintenance issues in the store plumbing, electrical, etc.
• Communicate any policy violations to Store Manager, District Manager, and / or Human Resources in a timely, confidential manner.
• Provide feedback to Store Manager regarding merchandise handling concerns.
• Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.
• Additional duties as assigned.

Sales Generation and Guest Service :

Visual Merchandise Management :

Leadership :