IT Support Specialist II

Overview

Join to apply for the IT Support Specialist II role at Centre for Neuro Skills .

With traumatic brain injury, life changes in an instant. For us, there is no greater reward than easing human suffering and helping people put their lives back together. As an IT Support Specialist II you will play a critical role in transforming lives and helping individuals regain their independence and quality of life.

Responsibilities

• Provide exceptional customer service and technical support for both onsite and remote employees applying a Solve for the Customer (SFTC) approach.
• Work cooperatively with others, apply situation de?escalation as needed, to help a person, team or work group achieve its goals.
• Triage, resolve, and (when necessary) users technical issues related to common business operational applications, client specific applications, browser and driver issues, and common hardware (Tablets, PC, MAC, keyboards, pointing devices, printers, scanners).
• Support ancillary systems and devices including conferencing systems and mobile devices and administer user accounts including system and hardware setup; lockout resolution; and software maintenance and upgrades.
• Timely initiation and maintenance of communication with users is expected; customer service and technical skills are equally important.
• Maintain IT equipment tracking documents and organization and accuracy of IT inventory.

Qualifications

Experience and Education

Windows 10, 11 Operating System

Benefits

Travel : Discounts on flights, hotels, car rentals, and vacation packages.

Early Direct Deposit : Opt?in to receive your paychecks early through direct deposit.

Call to Action

Are you passionate about making a difference in peoples lives? Join us at CNS and be part of a team that is dedicated to helping individuals with brain injuries find hope and independence. Apply now to become an IT Support Specialist II and start your journey with us today!

Salary

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. Its not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are arrived at each unique case. A reasonable estimate of the current range is $29.42?$45.52 per hour.

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