eCommerce Support Specialist

Job Summary

The E-Commerce Support Specialist will play a key role in managing the day-to-day operations of our online sales channels, including our website and Amazon storefront. This position is responsible for processing and fulfilling customer orders, handling returns and exchanges, and delivering timely, professional customer support. The role also involves monitoring order activity, resolving issues quickly, and ensuring a smooth and positive shopping experience for every customer.

Duties / Responsibilities

• Order Processing & Fulfillment

Accurately process daily website, Amazon, and Walmart orders in a timely manner

Manage return requests and ensure policies are followed consistently

Respond promptly to customer inquiries via email, phone, and platform messaging (Amazon Seller Central, website support inbox, Walmart Seller Center etc.)

Monitor Amazon Seller Central / Walmart Seller Center for performance notifications, feedback, and customer messages

Prepare daily / weekly order and return summaries

Work with marketing, sales, and operations teams to support promotions and campaigns

Note : This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments, and less significant responsibilities typically performed by the incumbent are not included.

Required skills / abilities

Knowledge, Education, and Experience

% Weight of Competency

(Must equal 100%)

Competencies needed for the position

Job Specific Competencies

Collaboration - works with and through others to achieve common goals and desired results

facilitative communication - uses language effectively to gather information and facilitate an exchange of ideas

Supportive - seeks ways to support team efforts while contributing to overall organizational success

computer skills - skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance

customer service - Works well with customers, promotes a positive image of the company, and strives to solve issues raised by customers