Customer Success Manager - (IN, Columbus)

Customer Success Manager

Customer Success Manager - (IN, Columbus) IN, Columbus Job Description : Customer Success Manager Department : Retail Operations Support About the Role The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines Markets, Vending, Dining, and Refreshment Services this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

Key Responsibilities

• Develop and maintain long-term customer relationships through consistent communication and on-site visits.
• Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
• Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
• Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
• Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
• Conduct regular client site visits to ensure company standards and contractual commitments are met.
• Document all client interactions, feedback, and action items accurately and share updates with division management.
• Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
• Promote and uphold Five Star's values Discipline, Leadership, Integrity, and Community in every customer interaction.

Qualifications

What We Offer

EEO Statement Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Location - IN, Columbus - IN