General Manager

Job Description

Job Description

Purpose of Position :

The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved.

Responsibilities :

Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior

Recruit and equip employees to deliver great guest interactions and deliver consistent product quality

Leads performance conversations and uses coaching practices to develop Managers and Team Members

Builds a healthy performance management bench of capable Managers and Team Members

Guest Satisfaction :

Ensure local health and safety codes, and company safety and security policies are met

Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability

Ensures safe restaurant environment conditions are met which puts guest safety as a priority

Monitors restaurant speed and overall performance to meet performance targets

Serves as a role model in resolving guest concerns and works to exceed guest service standards

Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques

Business Acumen, Sales & Profit :

Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office

Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action

Reviews and prioritizes store capital expenditure requests

Requirements :

Positive and energetic self-starter, passion for leadership

High School diploma

Basic business math and accounting skills and strong analytical, decision-making skills

2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining

Proven skills in employee and guest satisfaction; financial performance

Basic computer literacy and data analytics knowledge

Demonstrated track record in the manager selection, coaching and development

Good written and verbal communication skills with exceptional team building experience

Ability to lift, bend, stoop, walk and perform other physical tasks for hours

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