IT Systems Support Specialist

Job Title : IT Systems Support Specialist

Job Description

This role focuses on providing day-to-day operational support to ensure the stability, performance, and reliability of our systems infrastructure. The position involves supporting cross-functional teams and driving continuous improvements in system processes. The ideal candidate will have hands-on experience with SQL, a strong understanding of ERP systems, and a passion for solving technical challenges in a fast-paced environment.

Responsibilities

Provide first-line support for ERP users across manufacturing, finance, inventory, and operations departments.

Maintain and optimize the ERP database, including backups, performance tuning, and patch management.

Collaborate with internal stakeholders to analyze business requirements and configure ERP modules accordingly.

Troubleshoot and resolve ERP-related issues, coordinating with Syspro support when necessary.

Assist in ERP upgrades, module implementations, and integrations with other systems such as CRM, MES, and WMS.

Deploy and manage applications in Docker containers, optimizing Docker configurations for development and production environments.

Develop and maintain documentation for ERP configurations, workflows, and user training materials.

Ensure data integrity and compliance with internal controls and industry regulations.

Support reporting and data extraction needs using ERP tools and participate in cross-functional projects to enhance ERP functionality and business efficiency.

Essential Skills

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

2+ years of experience in a Systems Engineer, IT Operations, or similar role.

Strong understanding of ERP workflows and modules in manufacturing, including BOMs, work orders, inventory, production planning, and General Ledger.

Proven experience in database management with strong SQL skills, including the ability to write complex queries, stored procedures, and perform performance tuning.

Hands-on experience with ERP systems and integrating custom applications with ERP.

Solid understanding of Windows and / or Linux server environments.

Knowledge of reporting tools such as Crystal Reports or Power BI.

Experience working with third-party IT vendors and managing vendor relationships.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration abilities with technical and non-technical teams.

Additional Skills & Qualifications

Experience with scripting languages.

Knowledge of cloud platforms like Azure or AWS and hybrid environments.

Experience with data integration tools and APIs.

Experience with Syspro customization tools such as e.net Solutions and Workflow Services.

Understanding of manufacturing processes and lean principles.

Experience with system integrations and API usage.

Work Environment

This position is based in a manufacturing facility and requires onsite presence from Monday to Friday.

Job Type & Location

This is a Contract to Hire position based out of Jacksonville, FL

Pay and Benefits

The pay range for this position is $29.81 - $37.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Application Deadline

This position is anticipated to close on Sep 18, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

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